Privacy Policy
Last updated: 26 September 2026
1. Who we are
Zimzar ("we", "us") is a real estate social network that connects developers, sales teams, brokers and clients in Egypt. This policy explains what personal data we collect when you use zimzar.com and the Zimzar apps, why we collect it, who we share it with, and the choices you have.
2. Data we collect
- Account data: name, email address, phone number, password (stored hashed), account type (client, broker, sales, developer) and language.
- Profile data you choose to add: photo, cover photo, education, work, gender, country, bio and links.
- Sign-in with Google or Facebook: your name, email address and profile picture, as returned by the provider. We do not receive your provider password and we do not post to your accounts.
- Content you create: posts, comments, reactions, reels, articles, groups, reviews, saved items, messages, meeting requests and call metadata.
- Ask Zimzar (AI assistant): the messages you send, the assistant replies, your stated preferences (area, budget, property type, bedrooms) and voice recordings if you use voice input.
- Technical data: IP address, device and browser type, pages viewed, approximate location if you allow it, and error logs.
- Property search and activity signals such as searches, views and follows, used to personalise recommendations.
3. How we use your data
- To create and secure your account, verify your email and phone number, and sign you in.
- To run the social features: your feed, profile, groups, messaging, calls and meetings.
- To show property projects, units and developers relevant to you and to connect you with the developers, brokers and sales teams you choose to contact.
- To answer your questions in Ask Zimzar and to improve its answers and safety.
- To send notifications you have enabled: in-app, email, WhatsApp and push.
- To prevent fraud, abuse and spam, to moderate content and to comply with the law.
5. Ask Zimzar and AI providers
Messages you send to Ask Zimzar are processed by third-party AI model providers so that the assistant can reply. We send only what is needed for the reply (your message, recent conversation context and relevant property data). Please do not share sensitive information such as passwords, ID numbers or bank details in the chat. Assistant answers are informational and are not legal, tax or financial advice.
7. How long we keep data
We keep your data while your account is active. When you delete your account we remove or anonymise your personal data within a reasonable period, except where we must keep it for security, fraud prevention, dispute resolution or legal obligations. Backups are overwritten on a rolling schedule.
8. Security
We use encryption in transit (HTTPS), hashed passwords, access controls and monitoring. No system is completely secure, so please use a strong, unique password and keep it private.
9. Your rights and choices
- Access and correct your information from Settings and your profile.
- Control who sees your content and which notifications you receive from Settings.
- Disconnect Google or Facebook from Settings → Profile at any time.
- Request a copy of your data, or ask us to delete it, by emailing us.
10. Deleting your account and data
You can ask us to delete your account and personal data at any time by emailing [email protected] from the address on your account, with the subject "Delete my data". We will confirm the request and complete it within 30 days. If you signed up with Facebook, you can also remove Zimzar from Facebook Settings → Apps and Websites, then email us to delete the data we hold.
11. Children
Zimzar is not intended for people under 18 and we do not knowingly collect their data. If you believe a child has given us data, contact us and we will delete it.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version. If changes are significant we will notify you in the app or by email.
13. Contact us
Questions or requests about your privacy: [email protected].